It is helpful in listing common load points where threats can live.Ĥ. The Load point Analysis Tool generates a detailed report of the programs loaded on your system.
The tool is free, so there is no need for a Fileconnect account to download the software.ģ. The Consumer version of this tool is the Norton Bootable Recovery Tool. If you have access to Fileconnect, the SERT (Symantec Endpoint Recovery Tool) is useful in situations where computers are too heavily infected for the Symantec Endpoint Protection client installed upon them to clean effectively. The Power Eraser Tool eliminates deeply embedded and difficult to remove threats that traditional virus scanning doesn't always detect.Ģ. If your AV fails to detect and remove the infection, there are useful tools provided by Symantec for help with finding those hard to detect threats.ġ. Next, boot into safe mode and running a Disk Cleanup (right-click the C drive, Properties, Disk Cleanup) - that will delete all the files that are in these temporary locations, as well as IE's temporary files, etc. For Symantec products, start with downloading the latest Rapid Release definitions. If you are fighting a single infection, following the steps and links below should be helpful in detecting and removing most threats.Īs with any AV product, make sure you have the latest Antivirus signatures. The “Best practices for troubleshooting viruses on a network” is a great document to start with. Some require different steps for removal, while some of the more dangerous threats may need specific tools to be completely cleaned from your system. There are many types of infections in the wild today. This is a general help document to help you get started on finding and clearing a PC infection.
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